bnajee Terms & Conditions

Definitions & Interpretation

The following definitions apply throughout these Terms & Conditions. Where the context permits, references to the singular include the plural and vice versa. Headings are provided for convenience only and do not affect interpretation.

Acceptance of Terms

By accessing or using any part of the bnajee platform — including browsing the website, creating an account, making a deposit, placing a bet, or claiming a bonus — you confirm that you have read, understood, and unconditionally agreed to these Terms & Conditions in their entirety, together with bnajee's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the bnajee platform and close your account if one has already been created. Continued use of the platform following any update to these Terms constitutes acceptance of the updated version.

Eligibility & Age Restriction

To use bnajee, you must satisfy all of the following eligibility requirements at the time of registration and throughout the duration of your account with the platform:

• Age: You must be at least 18 years of age. bnajee strictly enforces the 18+ age requirement and will request documentary proof of age during the account verification process. Accounts found to belong to individuals under the age of 18 will be immediately closed and all funds will be handled in accordance with applicable legal requirements.
• Residency & Access: You are accessing bnajee from a jurisdiction where online gambling is not prohibited to you under applicable local law. It is your sole responsibility to ensure that your use of bnajee complies with all laws applicable in your location.
• Legal Capacity: You have full legal capacity to enter into a binding agreement. You are not acting on behalf of a third party and are using only funds that are legally your own.
• Single Account: You do not already hold a registered account on bnajee. Each individual person is permitted to hold one and only one account. Holding multiple accounts constitutes a breach of these Terms.
• Not Self-Excluded: You are not subject to any active self-exclusion, cooling-off period, or account suspension imposed by bnajee. Attempting to register a new account while subject to such restrictions is a breach of these Terms.

Account Registration & Verification

To access real-money services on bnajee, players must create a registered account by providing accurate, complete, and up-to-date personal information. The information provided during registration must match the identity documents held by the player. Providing false or misleading information is a serious breach of these Terms and may result in immediate account closure.

Registration requires the provision of:

• A valid mobile number registered in Bangladesh
• A unique, secure password of the player's choosing
• Accurate date of birth confirming the player is aged 18 or above
• Acceptance of these Terms & Conditions and the bnajee Privacy Policy

Following registration, bnajee may at any time initiate an enhanced Know Your Customer (KYC) verification process. Players subject to KYC verification will be required to submit supporting documentation including but not limited to a government-issued photo ID, proof of address, and proof of the payment method used for deposits. Withdrawals may be withheld until KYC verification is satisfactorily completed.

Players are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account. If you suspect that your account has been accessed by an unauthorised party, you must notify bnajee immediately by emailing [email protected].

Deposits & Withdrawals

All financial transactions on bnajee are processed in Bangladeshi Taka (৳). The platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳100. Minimum and maximum withdrawal amounts are subject to the current limits displayed within the player's account dashboard and may vary by payment method.

Players must note the following conditions relating to deposits and withdrawals:

• Matching Payment Methods: Withdrawals must ordinarily be made to the same payment method and account used to make the most recent deposit. This requirement exists to prevent money laundering and financial fraud.
• Processing Times: Deposits via bKash and Nagad are typically credited to the player's bnajee account balance within minutes. Withdrawal requests are typically processed within 24 hours of submission, subject to satisfactory KYC verification status.
• Wagering of Deposits: bnajee reserves the right to require that a deposit is wagered at least once before a withdrawal is permitted, as an anti-money-laundering measure. This requirement applies to all deposits regardless of whether a bonus has been claimed.
• No Third-Party Payments: Players may not deposit funds from, or withdraw funds to, a payment account belonging to another person. All payment accounts used on bnajee must be registered in the name of the account holder.
• Currency: All transactions are processed in BDT. No currency conversion is applied by bnajee. Players using Visa or Mastercard issued in a currency other than BDT should be aware that their card issuer may apply conversion fees independently.
• Declined Transactions: bnajee is not responsible for any fees, delays, or losses arising from a payment provider declining, reversing, or delaying a transaction. Players should contact their payment provider directly in the first instance for issues originating with the provider.

Bonus & Promotional Terms

bnajee offers promotional bonuses, free spins, deposit matches, reload bonuses, cashback offers, and seasonal promotions to eligible registered players. All bonuses are subject to the specific terms attached to each individual promotion, which are published alongside the relevant offer. The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:

• Wagering Requirements: Bonus funds and winnings generated from bonus funds are subject to wagering requirements before they become eligible for withdrawal. The applicable wagering multiplier is stated in the terms of each specific promotion. Players must wager the required amount before any withdrawal of bonus-derived funds is permitted.
• Game Contributions: Not all games contribute equally toward the satisfaction of wagering requirements. Slot games typically contribute 100%, while live casino games, table games, and sports bets may contribute a lower percentage or zero. Contribution rates for each game category are published within the relevant promotion terms.
• Bonus Expiry: All bonus funds and associated wagering requirements carry an expiry period, which is stated within the promotion terms. Bonus funds not used and wagering requirements not met within the expiry period will be removed from the player's account automatically.
• One Bonus Per Player: Players may hold only one active welcome bonus at a time. Attempting to claim the same promotion multiple times, whether via duplicate accounts or other means, constitutes abuse of the promotional system and will result in the forfeiture of all associated bonus funds.
• Real Funds Priority: Where a player holds both real funds and bonus funds in their account, real funds are wagered first unless the promotion terms specify otherwise.
• Withdrawal of Real Funds During Active Bonus: A player may request a withdrawal of real funds at any time, including while an active bonus is in progress. However, doing so may result in the cancellation of the active bonus and any associated wagering progress at bnajee's discretion.
• Promotional Abuse: bnajee reserves the right to withhold, cancel, or claw back any bonus if there is evidence that the player has engaged in abusive or fraudulent exploitation of a promotion. This includes but is not limited to using low-risk betting strategies to meet wagering requirements without genuine play intent.

Fair Play & Prohibited Conduct

bnajee is committed to maintaining a fair, secure, and enjoyable gaming environment for all players. The following conduct is strictly prohibited on the platform and will result in account suspension, permanent closure, and forfeiture of balances at bnajee's sole discretion:

• Fraud & Deception: Any act of fraud, deception, or misrepresentation in connection with registration, identity verification, payment processing, or bonus claiming.
• Collusion: Coordinating with other players to gain an unfair advantage in any casino game or sports market, including but not limited to multi-accounting, chip-dumping, and coordinated betting strategies.
• Automated Software: Using bots, scripts, artificial intelligence tools, automated clicking programs, or any other software that interacts with bnajee's platform in a non-human manner without explicit written consent from bnajee.
• Exploiting Errors: Deliberately exploiting any software error, glitch, miscalculated odds, or display bug on the bnajee platform. Winnings generated as a result of such exploitation are not payable and may be recouped from the player's account.
• Money Laundering: Using the bnajee platform for the purpose of laundering, concealing, or transferring the proceeds of any illegal activity. bnajee will cooperate fully with relevant authorities in the investigation of suspected money laundering activity.
• Chargebacks: Initiating a chargeback or payment reversal in bad faith after a deposit has been wagered. Players who initiate fraudulent chargebacks will have their accounts permanently closed and the relevant amounts recouped via all available legal means.
• Underage Gambling: Attempting to register or use the platform while under the age of 18. All accounts identified as belonging to minors will be closed immediately.

Responsible Gaming

bnajee takes its responsible gaming obligations seriously. The platform provides all registered players with a comprehensive set of tools designed to support healthy gaming habits and to allow players to manage their activity in line with their personal circumstances. These tools are available at any time from the account dashboard and can be activated immediately upon request.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Any request to increase an existing limit is subject to a 24-hour cooling-off period before the increase is applied.
• Session Reminders: Players may configure time-based session reminders that notify them after a set period of uninterrupted play. These reminders are designed to encourage regular breaks and more mindful gaming sessions.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, the account is suspended from all gaming, depositing, and wagering activity.
• Self-Exclusion: Players who believe that gambling is having a negative impact on their life may request permanent self-exclusion. Self-exclusion requests are processed within 24 hours and are not reversible for a minimum period of six months following the effective date of exclusion.

bnajee is strictly an 18+ platform. If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, please contact the bnajee support team at [email protected] — available 24 hours a day, 7 days a week on Bangladesh Standard Time. Full details of bnajee's responsible gaming commitment are set out on the dedicated Responsible Gaming page.

Intellectual Property

All content on the bnajee platform — including but not limited to the bnajee brand name and logo, website design, layout, text, graphics, software, game content, audio, video, and data compilations — is the property of bnajee or its licensors and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bnajee platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit players to:

• Copy, reproduce, distribute, or publicly display any part of the bnajee platform without prior written consent
• Use the bnajee brand, name, or logo in any manner that implies endorsement or association without prior written consent
• Decompile, reverse-engineer, or attempt to extract the source code of any software forming part of the bnajee platform
• Scrape, crawl, or systematically extract data from the bnajee website for any commercial purpose

Game content accessible through bnajee — including titles provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios — is licensed to bnajee by those studios and remains the intellectual property of the respective rights-holders.

Limitation of Liability

To the fullest extent permitted by applicable law, bnajee excludes all liability for any loss or damage arising in connection with your use of the platform, including but not limited to:

• Any loss of funds arising from a player's own decisions, wagering activity, or failure to understand the rules of a game or promotion
• Temporary unavailability of the platform due to scheduled maintenance, technical failures, or circumstances beyond bnajee's reasonable control (including but not limited to internet outages, power failures, government-mandated service interruptions, or force majeure events)
• Any delay in processing a deposit or withdrawal caused by a third-party payment provider, including bKash, Nagad, Rocket, Upay, Visa, or Mastercard
• Any loss of data, account credentials, or player account access resulting from the player's failure to maintain the security of their own login details
• Any indirect, consequential, special, or punitive loss of any kind, whether arising from contract, negligence, or any other legal theory

Nothing in these Terms operates to exclude or limit bnajee's liability for fraud, death, or personal injury caused by bnajee's negligence, or for any other liability that cannot be excluded or limited under applicable law.

Amendments & Termination

bnajee reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, bnajee will notify registered players by email to the address associated with their account and/or by displaying a prominent notice on the platform. The updated Terms will become effective on the date specified in the notice.

Continued use of the bnajee platform following notification of updated Terms constitutes the player's acceptance of the revised Terms. If a player does not accept the updated Terms, they must cease using the platform and contact [email protected] to request account closure.

Account Closure by bnajee: bnajee reserves the right to suspend or permanently close any player account — with or without prior notice — in the event of a breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, or for any other reason at bnajee's reasonable discretion. Where an account is closed due to a breach by the player, any balance held may be forfeited. Where an account is closed at bnajee's discretion for operational reasons unrelated to player misconduct, any verified real-funds balance will be returned to the player via their registered payment method.

Account Closure by Player: Players may close their account at any time by contacting [email protected]. Prior to account closure, the player should withdraw any remaining real-funds balance. Bonus funds are not withdrawable upon voluntary account closure unless the relevant wagering requirements have already been met in full.

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws applicable to the platform's operations. Players are advised to seek independent legal advice if they are in any doubt as to the legal status of online gambling in their jurisdiction before using bnajee.

Complaint Procedure: If you have a complaint about any aspect of the bnajee service, you should in the first instance contact the support team at [email protected] with a clear and detailed description of the issue. The bnajee support team will acknowledge your complaint within 48 hours (Bangladesh Standard Time) and will work to resolve the matter promptly and fairly.

Escalation: If a complaint is not resolved to your satisfaction through direct communication with the bnajee support team, you may request that the matter be escalated to bnajee's senior management for review. bnajee is committed to resolving all legitimate disputes in good faith and in a tim ely manner.