bnajee Privacy Policy

Information We Collect

bnajee collects personal data from players in several ways — directly when you register and use the platform, automatically when you browse the site, and from third-party service providers where required to verify your identity or process payments. The following table summarises the categories of personal data we collect and the context in which each category arises.

How We Use Your Data

bnajee processes your personal data only for specific, legitimate purposes. The following list sets out the primary purposes for which your data is used and the lawful basis under which each processing activity takes place.

• Account Creation & Authentication: Registration data and identity verification data are used to create and maintain your bnajee account, to confirm your identity when you log in, and to verify that you meet the 18+ age requirement before allowing access to real-money services.
• Payment Processing: Financial data is used solely to process your deposit and withdrawal requests through your chosen payment method — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. bnajee does not store full card numbers; card data is tokenised via our payment processing partners.
• Platform Operation & Improvement: Usage and technical data are used to deliver a stable, personalised platform experience, to diagnose technical issues, to optimise page performance, and to understand which games and features are most valued by Bangladesh players.
• Fraud Prevention & Security: Technical data, financial data, and usage data are analysed by bnajee's automated fraud-detection systems to identify suspicious activity, prevent money laundering, and protect the integrity of the platform for all players.
• Regulatory Compliance: Identity verification data and transaction records are retained to comply with anti-money-laundering obligations and to respond to legitimate requests from competent legal authorities.
• Customer Support: Communications data is used by the bnajee support team to resolve your queries, process complaints, and follow up on account-related matters. Support interactions are logged for quality assurance and dispute resolution purposes.
• Responsible Gaming: Responsible gaming data — including deposit limits, self-exclusion settings, and session reminders — is used to enforce the protective measures you have activated on your account and to flag potentially problematic gambling behaviour for proactive intervention.
• Direct Communications: Where you have consented to receive promotional communications, your mobile number may be used to send you information about bnajee bonuses, new game launches, and seasonal promotions relevant to the Bangladesh market. You may withdraw this consent at any time by contacting [email protected].

Cookies & Tracking Technologies

bnajee uses cookies — small text files placed on your device — and related technologies such as local storage and session tokens to deliver core platform functionality and to analyse site usage. The following categories of cookies are used on the bnajee platform:

bnajee does not use third-party advertising cookies, retargeting pixels, or social-media tracking technologies. You may configure your browser to refuse cookies; however, disabling strictly necessary cookies will prevent you from logging into the bnajee platform and using its real-money services.

Data Sharing & Third Parties

bnajee does not sell, rent, or trade your personal data. However, in order to operate the platform effectively and to meet our legal obligations, we share specific categories of data with a limited number of trusted third parties. All third-party data processors are bound by strict contractual obligations to handle your data securely and in accordance with this Privacy Policy.

• Payment Processors: When you make a deposit or request a withdrawal, relevant financial data is shared with your chosen payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely to process the transaction. bnajee does not retain full card numbers; these are tokenised by the payment processor at the point of entry.
• Identity Verification Partners: To fulfil KYC obligations, bnajee may use a third-party identity verification service to cross-check the documents you submit against public and commercial databases. The identity verification partner may retain a record of the check for their own compliance purposes, subject to their own privacy policy.
• Game Technology Providers: Certain gameplay and bet-result data is transmitted to the game studios that supply content to bnajee — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate real-time game operation. These studios act as data processors and are contractually prohibited from using your data for any purpose beyond game delivery.
• Analytics Service Providers: Anonymised, aggregated usage data may be shared with analytics providers to assist bnajee in understanding overall platform performance. No personally identifiable information is included in data shared for analytics purposes.
• Legal & Regulatory Authorities: bnajee will disclose personal data to law enforcement agencies, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bnajee, its players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bnajee's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any change to the applicable privacy policy in advance.

Data Retention

bnajee retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply to the main categories of personal data we hold:

• Account and Registration Data: Retained for the duration of your active account plus a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements.
• Identity Verification Documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law or where an account is under active investigation.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction to support audit, dispute resolution, and regulatory compliance obligations.
• Communications Data: Support emails and chat records are retained for a period of three years from the date of the interaction, unless the subject matter relates to an unresolved dispute, in which case records are retained until the dispute is fully resolved.
• Usage and Technical Data: Aggregated usage data and server logs are retained for up to 13 months. Fraud-related logs may be retained for up to five years where an investigation has been initiated.
• Responsible Gaming Data: Self-exclusion records and cooling-off history are retained permanently to ensure that a returning player cannot circumvent previously activated protective measures.

When personal data is no longer required, bnajee securely deletes or anonymises it in a manner that ensures it cannot be reconstructed or linked back to you as an individual. Anonymised, aggregated data derived from your usage may be retained indefinitely for statistical and platform development purposes.

Data Security

bnajee takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it from unauthorised access, accidental loss, destruction, or disclosure. Our key security controls include the following:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the bnajee platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all pages of the site, including account login, deposit, and withdrawal flows.
• Password Hashing: Player passwords are never stored in plain text. All passwords are processed using a strong, one-way cryptographic hashing algorithm with per-user salt values, meaning that even bnajee staff cannot view or recover your password.
• Access Controls: Access to systems holding personal data is restricted on a strict need-to-know basis. Internal staff access rights are reviewed regularly and revoked immediately upon change of role or departure from the organisation.
• Payment Data Tokenisation: Card payment details are processed and tokenised by our payment processing partners. bnajee does not store raw card numbers on its own systems, significantly reducing the risk associated with any potential security incident affecting bnajee's infrastructure.
• Security Monitoring: bnajee employs automated security monitoring tools that continuously scan for unusual access patterns, potential intrusion attempts, and other indicators of compromise. Security events are reviewed by the platform team on an ongoing basis.
• Incident Response: In the event of a data security incident that poses a risk to your personal data, bnajee will take prompt remedial action and will notify affected players by email at the earliest practicable opportunity, including information about the nature of the incident and the steps taken to mitigate its impact.

Your Privacy Rights

As a player on the bnajee platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact the bnajee support team in writing at [email protected]. We will acknowledge your request within 72 hours (Bangladesh Standard Time) and will endeavour to fulfil it within 30 days of receipt, subject to any legal constraints that may apply.

• Right of Access: You have the right to request a copy of the personal data bnajee holds about you, including information about how it is used, with whom it is shared, and for how long it is retained. We will provide this information in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where personal data has been shared with a third party, we will notify the third party of the correction where reasonably practicable.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (if consent was the basis for processing), or where you object to processing and there is no overriding legitimate interest. Note that we may be unable to delete data that we are required by law to retain.
• Right to Restriction: You may request that bnajee restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is being assessed.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of bnajee's legitimate interests, in which case bnajee will assess whether its interests are overridden by your rights in the specific circumstances.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where bnajee processes your personal data on the basis of your consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to bnajee's data practices generally, please contact the support team by email. All privacy-related enquiries are handled by the bnajee support team, which operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

Contact Email (plain text — not a link):

[email protected]

bnajee reserves the right to update this Privacy Policy at any time. When material changes are made, registered players will be notified by email to the address associated with their account, and a prominent notice will be displayed on the bnajee platform. The updated Policy will take effect on the date stated in the notification. Continued use of the bnajee platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms.

The current version of this Privacy Policy was last reviewed and updated in January 2026. We recommend that you revisit this document periodically to remain informed of how bnajee handles your personal data.